1. Right to withdraw
You may withdraw from a paid subscription within 14 (fourteen) calendar days from the date of payment, provided that the paid period is unused and the credits of the purchased package are not consumed.
2. How to request a refund
- Write to [email protected] with the subject «Refund», specifying the order number (or account e-mail) and the reason.
- We will confirm receipt within one business day.
- We return the funds to the card or account used for the original payment.
- The refund may take 1 to 30 days to appear, depending on the issuing bank.
3. Refund conditions
We return the funds to the card or account used for the original payment and do not deduct a transfer fee. If the paid period or package credits have been partly used, we refund the unused portion after deducting the amount already consumed.
4. When a refund is not possible
We cannot refund a subscription period or credits that have already been used. A fully used paid period is therefore not eligible for a refund.
5. Contacts
For refund matters: [email protected], phone +375 29 609 09 02 (Mon–Fri, 09:00–18:00).